We accept returns on all non-final sale items within 14 days of the delivery date. To be eligible for a return or exchange, the item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

To initiate a return or exchange, please email us at info@timelessalways.com with your order number and reason for the return. Once approved, we will provide you with a return shipping label and instructions on how to proceed.

Items marked as sale are not eligible for returns or exchanges.

If you receive a damaged or defective item, please email us at info@timelessalways.com within 48 hours of receiving your order. We will work with you to resolve the issue and provide a replacement or refund if necessary.

For international orders, the customer is responsible for any customs fees, taxes, or duties associated with the return shipment. We recommend using a trackable shipping service and purchasing shipping insurance as we are not responsible for lost or damaged returns.

Cancelations can't be done because our warehouse is fully automated and we buy shipping labels & forward products almost 12 hours after ordering. The order is already in transit and the customer should wait till the package arrives, and can then return it to us once the package arrives at their address, we are here to support.

However > we can sometimes change address details, sizes or variants last moment. If the customer sees something is incorrect, they should reach out to us as soon as they notice. at info@timelessalways.com